Here is a page full of our frequently asked questions! If you still don't have your question answered, please don't hesitate to contact us by clicking here.
How long until I see results?
When using consistently, you may begin to see results in as little as 1 week (it also depends on the results you are looking for). Don’t get this confused with ‘you will get clear skin in 1 week’. Results may be, seeing your acne reduce, dark spots may appear lighter, smooth skin texture, tighter pores, etc.
Why don’t I see any results?
1.) Results may vary. We do not guarantee results as everyone's skin is different and what works for some may not work for others.
2.) It’s all about patience. You may not see results immediately so it is recommended to give it at least 2-4 weeks before coming to a conclusion.
Why did my skin get worse after using your products?
Don’t worry! Your skin is most likely going through a purge. Skin purging is a reaction to an active ingredient used in your skincare products that increases cell turnover rate. Basically, your skin is shedding skin cells much faster than normal in order to reveal your new and youthful skin. But, before this happens, all of the dirt, oil, and grime built up deep beneath your skin must come to the surface - and yes, acne is included. The skin purging period could last anywhere from 2-4 weeks.
How do I know if it’s a skin purge vs a breakout?
Skin Purge: Acne appears in places you’ve experienced a breakout before and usually disappears faster than a normal pimple. About 2-4 days.
Breakout: Acne begins to appear in a new area on your face that you have not experienced before and takes around 8-10 days to disappear.
Are your products made for all skin types?
How long will it take for me to receive my products?
Products are shipped 1-2 business days after you make a purchase. You can expect to receive your package 3-5 days after it ships in the US or 5-10 business days internationally.
How long do these products last? Do they contain preservatives?
No, our products do not contain preservatives of any kind. However that does mean that our products will expire faster due to using all natural ingredients.
All of our products have a shelf life of about 4-6 months when stored properly. Please do not store your products in warm environments, they are more likely to grow bacteria faster. Check each product page for their shelf life and how to properly store them.
Do you offer worldwide shipping?
Are your products homemade?
All of our products are handcrafted and made in house. We take all of the extra precautions to make sure everything is cleaned and sanitized before and during the product creation process.
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